Frequently Asked Questions

At Andrea Agosta Designer Jewellery we appreciate that you may have certain concerns about how personal information is collected and used.

We can assure you that your personal information will be kept securely and you can be assured your personal information will remain strictly confidential. Andrea Agosta Designer Jewellery adheres to Australian Privacy Laws and only collects information and uses that information as stated in that law.  Click here http://www.privacy.gov.au/act  for further information about this law.

If you have questions or concerns regarding your personal information, please contact Andrea Agosta on enquiries@andreaagosta.com or on mobile number 0407 848 693.

Collection of Information

In order to use the Andrea Agosta Designer Jewellery website, we may require information from you in order to provide the best service possible.

Correspondence may be collected and stored, particularly in regard to sales, support and accounts, including your email.

Any information collected by Andrea Agosta Designer Jewellery  is collected via correspondence from you or your company. This may be via telephone, email, mail, or directly through our website.

Use of Collection Information

Any details collected from our customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at enquiries@andreaagosta.com

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as your name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will the information you have provided to contact you.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Andrea Agosta Designer Jewellery site to any external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of  Andrea Agosta Designer Jewellery.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, in the FAQ section of this website and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time.

Australian Customers

All items will be sent via Australia Post using registered mail. Once your order has been confirmed and payment has been received. We will contact you by email to advise when your order will be made or is ready to be dispatched.

For special custom-made orders please allow 5 weeks for delivery. If for some reason your custom-made designer accessory will not be ready within this time-period, you will be contacted by email and given an estimated delivery time.

Free shipping does not apply to Bartercard Members or wholesale accounts.

International Customers

Allow 6 weeks for delivery from the payment confirmation date. Responsibility for any customs, duties, taxes or any other associated costs in relation to international orders will be met by the purchasing customer.

We do not take any responsibility and are not liable for products damaged or lost in transit overseas.

For special custom-made orders please allow 6 weeks for delivery. If for some reason your custom-made designer accessory will not be ready within this time-period, you will be contacted by email and given an estimated delivery time.

We accept the following payment methods:

• PayPal
• Qoin - please contact us before placing an order.
• BarterCard
• EWAY - Credit cards - Visa/Mastercard

Please note Visa/Mastercard receipts will be processed through our business merchant facility Beaded Solutions and a copy of any receipts will be included with all orders.

At Andrea Agosta Designer Jewellery we choose to use the eWAY Payment Gateway for our online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants,providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Andrea Agosta Designer Jewellery or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the  merchant account held by Andrea Agosta Designer Jewellery / Beaded Solutions.
   

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

When you have purchased one of our fabulous pieces........

You will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Yes, we use a secure shopping site.

Our shopping cart uses SSL, which stands for Secure Socket Layer technology. An encrypted SSL connection means that users can confidently send private data, such as credit card numbers, to a website, trusting that SSL keeps it private and confidential. Encryption provides you with the security and peace of mind that you need to make any purchases on our website.

RETURN, EXCHANGE AND DAMAGE GOODS POLICY

Please choose your products carefully as we will not refund or exchange products simply because you have changed your mind or a product was incorrectly selected. All products are made to the highest quality standards and checked prior to shipping.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if the goods  have been dropped or broken.

If for whatever reason the product you receive is faulty we will fully refund or replace the goods including any postage costs incurred by you. If for any reason you are not satisfied with your product please contact this us immediately on telephone number 0407 848 693 or contact us by email at returns@andreaagosta.com prior to returning your item.

PLEASE NOTE:    Earrings cannot be exchanged due to health regulations.

Returns must be notified by email within 3 days of receiving your order and returns must be received within 7 days of the purchase date. The original tags must be attached. Refunds or exchanges will not be given if products have been worn or if the tags have been removed. Once your return has been processed and accepted, your refund will be debited to your account.

Custom-made products are non-refundable and cannot be exchanged. There is no exchange or return on sale or discounted products.

Andrea Agosta Designer Jewellery will not be responsible for parcels lost or damaged in transit.

Join our VIP Club today

There are a number of ways to contact us.

By Email - enquiries@andreaagosta.com

By Submitting your details on our "Contact Us" page.

By Mobile Telephone - Andrea Agosta 0407 848 693 -Please leave a message